Customer Service

Customer Support introduction

Invoice

How is my invoice sent?

I haven't received my invoice, what do I do?

Can I change the due date on my invoice?

Payment

I received a reminder but I have paid my invoice, why?

I have been charged with reminder fee, but I did not receive any reminder

Part Payment

How does part payment work?

When is part payment offered?

I chose part payment but still received an invoice for the full amount. Why?

When do I get my part payment invoice?

Delivery and returns

I haven’t received my order yet, why have you sent me an invoice?

What happens to my invoice if I return my order?

Why can't I add a return?

MyAfterPay and Login

How do I log in/register to MyAfterPay?

How can I change my billing address?

How can I change the (personal) information in my profile?

Monthly Invoice

How does monthly invoice work?

How can I sign up for the monthly invoice?

When will I receive my monthly invoice?

How will the monthly invoice be sent?

Where can I see my monthly invoice?

When do I need to pay?

How can I pay my monthly invoice?

What happens if I don't pay the invoice on time?

Security, privacy and personal data

Why does Riverty process personal data?

Riverty within the webshop

How does Riverty work?

Use the form below to send us an email

Call us

7027 2797

Phone hours

Phone hours
Time
Monday – Thursday
8.00-17.00
Friday
9.00-17.00