Welcome to our customer service page. Here you can find answers to all frequently asked questions.
- Riverty is the new AfterPay Invoice Payment Delivery and returns Login Security, privacy and personal data Riverty within the webshop
Riverty is the new AfterPay
AfterPay becomes Riverty. What does that mean for me as a user?
Where will I find my old AfterPay purchases and invoices?
What will happen to my AfterPay app?
Will my Flex account still be valid?
How is my invoice sent?
You can always find your invoice by logging in.
I haven't received my invoice, what do I do?
Can I change the due date on my invoice?
I received a reminder but I have paid my invoice, why?
If you know that you have already paid, but your payment is still not registered on your invoice, please contact our customer service.
I have been charged with reminder fee, but I did not receive any reminder
For the best experience try to use same email address for all your purchases to keep a track of all your invoices and avoid missing notifications or payments.
Check your spam filter and mark emails from Riverty as trusted to prevent this in the future.
Delivery and returns
Why can't I add a return?
Due to technical limitations, we only allow 1 return per invoice. If you already added a return to the invoice a second is not available.
As long as you follow the merchant's return policy, you can still make a return through them. Once we get notified by the merchant, we will come back to you with updated payment information. If you have already paid for the order in full, we will transfer the excess amount back to you within the next days.
How do I log in/register?
Go to 'Create account' and fill in your e-mail address.
You will receive an e-mail with a verification link (this link only works for 20 minutes).
After clicking the link you will go to MyAfterPay where you can create a password. Once you have created the password, you are logged in and ready to use MyAfterPay.
You can log in to MyAfterPay with you e-mail address and the password you have created.
Forgot your password?
Have you forgotten your password? Go to 'Request new password' and fill in your e-mail address.
You will receive an e-mail with a password link (the link only works for 20 minutes).
By clicking the password link, you will go to MyAfterPay where you can reset your password. After creating a new password, you will be sent to the login screen where you login with your new password.
How can I change my billing address?
However, if you use a new billing address for your next order in the check out, it will be automatically updated for the next purchases.
How can I change the (personal) information in my profile?
Security, privacy and personal data
Why does Riverty process personal data?
Riverty within the webshop
How does Riverty work?
Chat with us
Chat openings hours:
Our chat is always open and ready to help.
Our chat is always open. Our agents are ready to chat and help you on:
Monday to Friday: 09:00 - 17:00
Phone opening hours:
Phone opening hours:
Monday - Friday:
09:00 - 17:00
Saturday - Sunday