Customer Service
Welcome to our customer service page. Here you can find answers to all frequently asked questions.
- Riverty is the new AfterPay Invoice Payment Delivery and returns Login Security, privacy and personal data Riverty within the webshop
Riverty is the new AfterPay
AfterPay becomes Riverty. What does that mean for me as a user?
Do you already love all the services AfterPay provides? Well the good news is that Riverty offers the same services in the same webshops, but now offers more options and possibilities for you. With new products like ‘Pay in 3’ and ‘Flex’, you’ll be able to handle your finances in new ways and make purchases the way you want to.
Where will I find my old AfterPay purchases and invoices?
You will still find all your previous AfterPay purchases and invoices in the new Riverty app as well as in the my.riverty.com user portal, together with all your new Riverty purchases.
What will happen to my AfterPay app?
The app will turn into a Riverty app. If it doesn't automatically update, you can enter the Appstore or Playstore on your phone to update it manually.
Will my Flex account still be valid?
Yes, your Flex account will continue just as before.
Invoice
How is my invoice sent?
We send the invoice to the email address you provided when you made the purchases. In some cases we might have also sent the invoice to you by post. Since the invoice is sent to you when your order is shipped, it might take a few days until your receive your invoice.
You can always find your invoice by logging in.
You can always find your invoice by logging in.
I haven't received my invoice, what do I do?
When your order is shipped, we send the invoice to the e-mail address you used when you made a purchase. You can also find all your invoices by logging in to MyAfterPay. If you have trouble finding your invoice, contact our customer service.
Can I change the due date on my invoice?
Yes, if you need more time to pay your invoice you can use our Snooze function in MyAfterPay. You can choose to prolong your due date with 14 days for free or 30 days for a small fee. Log in to MyAfterPay if you want to Snooze your invoice.
Payment
I received a reminder but I have paid my invoice, why?
The reminder might have been sent because you were late with your payment or used the wrong payment details. Check which date you made the payment and what account and reference number you used.
If you know that you have already paid, but your payment is still not registered on your invoice, please contact our customer service.
If you know that you have already paid, but your payment is still not registered on your invoice, please contact our customer service.
I have been charged with reminder fee, but I did not receive any reminder
Your purchase is linked with your email address. You are using different email addresses for your purchase and probably not logged in with the email address associated to the invoice on which reminder fee has been charged.
For the best experience try to use same email address for all your purchases to keep a track of all your invoices and avoid missing notifications or payments.
Check your spam filter and mark emails from Riverty as trusted to prevent this in the future.
For the best experience try to use same email address for all your purchases to keep a track of all your invoices and avoid missing notifications or payments.
Check your spam filter and mark emails from Riverty as trusted to prevent this in the future.
Delivery and returns
Why can't I add a return?
You can only add a return to your invoice before it's scheduled for payment.
Due to technical limitations, we only allow 1 return per invoice. If you already added a return to the invoice a second is not available.
As long as you follow the merchant's return policy, you can still make a return through them. Once we get notified by the merchant, we will come back to you with updated payment information. If you have already paid for the order in full, we will transfer the excess amount back to you within the next days.
Due to technical limitations, we only allow 1 return per invoice. If you already added a return to the invoice a second is not available.
As long as you follow the merchant's return policy, you can still make a return through them. Once we get notified by the merchant, we will come back to you with updated payment information. If you have already paid for the order in full, we will transfer the excess amount back to you within the next days.
Login
How do I log in/register?
Register for MyAfterPay
Go to 'Create account' and fill in your e-mail address.
https://www.myafterpay.com/en-be?type=createaccount
You will receive an e-mail with a verification link (this link only works for 20 minutes).
After clicking the link you will go to MyAfterPay where you can create a password. Once you have created the password, you are logged in and ready to use MyAfterPay.
Login
You can log in to MyAfterPay with you e-mail address and the password you have created.
Forgot your password?
Have you forgotten your password? Go to 'Request new password' and fill in your e-mail address.
https://main.myafterpay.com/en-be?type=reset-password
You will receive an e-mail with a password link (the link only works for 20 minutes).
By clicking the password link, you will go to MyAfterPay where you can reset your password. After creating a new password, you will be sent to the login screen where you login with your new password.
Go to 'Create account' and fill in your e-mail address.
https://www.myafterpay.com/en-be?type=createaccount
You will receive an e-mail with a verification link (this link only works for 20 minutes).
After clicking the link you will go to MyAfterPay where you can create a password. Once you have created the password, you are logged in and ready to use MyAfterPay.
Login
You can log in to MyAfterPay with you e-mail address and the password you have created.
Forgot your password?
Have you forgotten your password? Go to 'Request new password' and fill in your e-mail address.
https://main.myafterpay.com/en-be?type=reset-password
You will receive an e-mail with a password link (the link only works for 20 minutes).
By clicking the password link, you will go to MyAfterPay where you can reset your password. After creating a new password, you will be sent to the login screen where you login with your new password.
How can I change my billing address?
The billing address is the same as the one you entered when you placed your order. It is not possible to change the billing address afterwards.
However, if you use a new billing address for your next order in the check out, it will be automatically updated for the next purchases.
However, if you use a new billing address for your next order in the check out, it will be automatically updated for the next purchases.
How can I change the (personal) information in my profile?
Please contact our customer service and let us know about the changes. We will adapt the profile information for you.
Security, privacy and personal data
Why does Riverty process personal data?
In order to be able to offer our service, we need some information from you. Especially if you are using Riverty for the first time. Click here (link to privacy statement) for our privacy statement which explains more about the processing and use of personal data by Riverty.
Riverty within the webshop
How does Riverty work?
Click here to see how Riverty works.
Chat with us
Start chatting
Chat openings hours:
Our chat is always open and ready to help.
Our chat is always open. Our agents are ready to chat and help you on:
Monday to Friday: 09:00 - 17:00
You can send an e-mail to:
Call us
0032 (0)2 588 29 56
Phone opening hours:
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Phone opening hours:
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Time
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Monday - Friday:
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09:00 - 17:00
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Saturday - Sunday
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Closed
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